As we batten down the hatches for Hurricane Irene (and I make my last run for gas, milk & toilet paper!), here’s a look at Walt Disney World’s official hurricane policy for the Walt Disney World Resort:
When does this temporary policy become effective?
The temporary policy is effective in the event a hurricane warning is issued no more than 7 days before your scheduled arrival date by the National Hurricane Center for the Orlando area or for your place of residence. It is also effective in the event a hurricane warning is issued for the Vero Beach area or Hilton Head Island area for Guests traveling to those destinations.
What can I do if a hurricane warning is issued?
If a hurricane warning is issued by the National Hurricane Center for the Orlando area or for your place of residence no more than 7 days before your scheduled arrival date, you may call in advance to reschedule or cancel your Walt Disney Travel Company Magic Your Way vacation package and most room only reservations without any cancellation or change fees imposed by Disney. This policy also applies to Disney’s Vero Beach Resort or Disney′s Hilton Head Island Resort in the event a hurricane warning is issued for those destinations.
We at Mouse Tales® Travel will keep you up-to-date on what’s happening should a hurricane threaten the Orlando area and will work with you to reschedule your Disney vacation. You don’t need to call Disney yourself, that’s our job!
Will I be responsible for any cancellation or change fees or other amounts?
If you have products and services provided by third-party suppliers included in your vacation-such as airlines, hotels, car rental agencies or vacation insurance companies – you will continue to be responsible for any non-refundable payments, as well as cancellation or change fees assessed by those suppliers. The policy does not apply to certain special events or dining experiences.
What if I prefer to reschedule my vacation to a different date because of a hurricane warning? Will I be able to get my same accommodations?
If you are scheduled to arrive within 7 days of the hurricane warning, you may call us in advance to reschedule without a Disney imposed change fee. All amounts you paid to Disney for rooms, Theme Park tickets, Disney Dining Plans and other Disney products and services will be applied toward your new reservation. Any discounts or free offers applicable to your original vacation will not apply to the rescheduled vacation. We cannot guarantee availability of similar accommodations for the new travel dates. The policy does not apply to certain special events and dining experiences.
Again, you don’t need to call Disney yourself, that’s our job!
I received a special offer when I booked my vacation. If I reschedule will I get the same special offer?
All amounts you paid to Disney for rooms, park tickets, Disney Dining Plans and other Disney products and services will be applied toward your new reservation. Any discounts or free offers applicable to your original vacation will not apply to the rescheduled vacation. The policy does not apply to certain special events and dining experiences.
If I want to cancel or reschedule my vacation, what should I do with my airline tickets?
If you booked your air travel through the Walt Disney Travel Company and you want to reschedule, we will attempt to re-book your air travel. But remember, you will be responsible for any cancellation or change fees imposed by the airline. If you did not book your air travel through the Walt Disney Travel Company, you should contact your airline.
If you have ANY questions about Disney’s hurricane policy or what Mouse Tales® Travel is doing for you, please contact your MTT agent or the office at 888.883.7940.
Stay safe and have fun!
- Kimberly
888.883.7940 | guestservices@mousetalestravel.com
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